Refund Policy

1. Final Sale Policy

Due to the nature of our business selling pre-loved, vintage, and new clothing items, all sales are considered final. We encourage customers to:

• Carefully review all product photos and descriptions before purchasing
• Check measurements provided in listings against your own measurements
• Contact us with any questions before completing your purchase
• Review condition notes for pre-loved items

2. Exceptions - Faulty or Misdescribed Items

Under Australian Consumer Law, you are entitled to a remedy if an item:

• Has a major fault that was not disclosed
• Is significantly different from the description or photos
• Does not match the sample or model shown
• Is not fit for its intended purpose

In these cases, please contact us within 7 days of receiving your item with photos and a description of the issue. We will assess each case individually and may offer a replacement, store credit, or refund at our discretion.

3. What We Cannot Accept

We cannot accept returns or offer refunds for:

• Change of mind
• Items that do not fit (please check measurements carefully)
• Items that have been worn, washed, or altered after purchase
• Items returned after 7 days without prior approval
• Minor variations in colour due to screen display differences
• Wear consistent with the described condition of pre-loved items

4. Alteration Services

For alteration services, please refer to our separate Alteration Service Policy. Refunds for alteration work are handled on a case-by-case basis and depend on the nature of any issues raised.

5. Damaged in Transit

If your item arrives damaged due to shipping, please contact us within 48 hours of delivery with photos of the damage and packaging. We will work with you to resolve the issue, which may include filing a claim with the postal carrier and arranging a replacement where possible.

6. Lost Packages

If your package does not arrive within the expected timeframe, please contact us. We will investigate with the postal carrier. Refunds or replacements for lost packages will be considered once the carrier investigation is complete.

7. How to Request a Review

If you believe you have a valid claim for a refund or replacement, please:

1. Email us at info@lilmisslimited.com within 7 days of receiving your item
2. Include your order number and a description of the issue
3. Attach clear photos showing the problem
4. We will respond within 2-3 business days with our assessment

8. Refund Processing

If a refund is approved, it will be processed to your original payment method within 5-10 business days. PayPal refunds are typically faster than card refunds. You will receive email confirmation when your refund has been processed.

9. Contact Us

For refund enquiries, please contact us:

• Email: info@lilmisslimited.com
• Phone: 0414 814 838
• ABN: 46 745 385 527